Quick Win 1
Unified Citizen Communications
One channel for complaints, flood notices and status. Every report carries a reference number the public can follow from the moment it is sent to the moment it is closed.
Send a report
What a resident submits from the app
Photo, GPS location and time are captured by the app so the field team can find the exact spot.
Your area
Titiwangsa
Normal conditions
YOUR REPORTS
Nothing reported yet. Send a report to see it appear here.
What DBKL sees
The same report, inside the operations view
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1
Report receivedReference number issued to the resident
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2
Sorted automaticallyRouted to the responsible department
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3
Assigned to a field teamWork order sent with photo and location
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4
Work completedTeam confirms with a photo on site
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5
Closed and confirmedResident notified, record kept for audit